How to Submit a Digital Support Ticket

The Trane Digital Support Bot has been activated to help users find solutions to common questions in Trane Connect. To use this feature:

1. Select "Help & Support" in Trane Connect or "Support/Feedback" in Command Center under user settings
   1. 
2. You may ask a question and you will be directed to support documents that may help you
3. If you are unable to find your solution and would like to submit a support ticket/request for a Support Agent to review, click the Get in Touch link.
4. Then click Leave a message.
   
5. To submit the support ticket for your question or issue, click Request Help.
   1. Please fill out all sections as completely as possible.  This can help expedite your request.
6. To provide product feedback, click Give Feedback.