Customer Building Access Request

Access to the Trane Automation System should be managed and provided by an administrator in your facility.  (Likely another user of the Trane Automation System)  

If there is no one at your facility that can grant that access, please contact your local Trane Service provider.  If you are not familiar with your local service provider, you may find them by using this link to locate.

In the United States:

https://www.trane.com/commercial/north-america/us/en/contact-us/locate-sales-offices.html

In Canada:

https://www.trane.com/commercial/north-america/canada/en/contact-us/locate-sales-offices.html

Trane Digital Support does not manage access or set up user names to the actual Trane Automation System as shown below.

Trane Digital Support Team supports Trane Connect which provides the remote access gateway facilitating remote access to the Trane Automation System.  (Tracer SC/SC+/Synchrony/Ensemble)